Once an order is placed, if the option is chosen for the order to be mailed, the order will be sent out from our location in the Greater Edmonton region within 5 business days.  If the option is chosen for the order to be picked-up in the Greater Edmonton region, we will reach out to you within 5 business days to arrange pick up location and time.


Returns are not offered for any items.  Exchanges are accepted for items for the same value, with the client paying appropriate postage for the returned item to return to Maison Tousaline, along with paying for shipping fees for the new item.

Should an item be received defective, or incorrect as to the order received, the client will be required to pay for postage for the item to be returned, but will receive an equivalent value of the postage as a store credit.